About Us

We supply a range of carefully selected products at prices aimed at being the most competitive online. We are a UK company shipping products to you from our UK depot. We offer FREE delivery to mainland UK addresses on orders over £100 inc VAT or more in goods value. If you require delivery in outlying areas please refer to our delivery page for costs.

Payment Methods

You can pay for your order via two methods:

  1. Credit or debit card (Mastercard, Visa, Switch, Solo, etc.)
  2. PayPal account (please be aware that due to the integration with PayPal, the delivery and billing on the invoice will use the address associated with your PayPal account. In order to have this amended then this will have to be updated on your end or alternatively you can call us to have the address amended once the order has been placed.

Delivery

Other than the large/weighty machines and specialist items in our range, we normally stock all the products listed on this site and dispatch them direct from our own warehouse. The customer however accepts that not all items are in stock at all times, and in this case delivery may take longer than would otherwise be the case. Should you require an order that needs a guaranteed delivery date, please contact us to perform a stock check on your items by sending us an email to [email protected] or giving us a call on 03300 537662.

We aim to deliver all orders complete within 3 working days. All orders are confirmed during business hours. Anyone requiring an urgent delivery is advised to ring 03300 537662 to confirm stock availability.

Our usual delivery schedule is Monday to Friday between 8am and 5pm. We do cater for delivery times before 12pm, but this is at an extra cost. Specific delivery days, including Saturdays, and alternative delivery addresses can be accommodated but these are also subject to additional carriage charges and are subject to our own security checks. Please feel free to contact us for further clarification of our delivery policy.

Returns

We encourage customers to contact us within roughly 3 working days upon receiving the goods should there be any errors, damages or concerns so we can resolve the situation as efficiently and as quickly as possible. Any goods ordered by the buyer subsequently returned to Citrus Cleaning Supplies for any reason other than faulty manufacture, will be subject to a restocking charge equal to 15% of the invoice value of the full order. Please note that we reserve the right to send goods back to you that have been returned to us after 30 days unless they are faulty. 

For more information on returning items to us, please click here and look under heading "Returns Made Simple".

Customer Service

At Citrus Cleaning Supplies, we believe in giving you 110% customer service for any questions or queries you may have. Feel free to give us a call or send us an email and one of our friendly staff members will be more than happy to help. We aim to respond to emails within 1 hour of receiving them to give us plenty of time to check your query and contact the necessary people.

Our Range of Products

We have a full comprehensive range of products to suit all of your cleaning needs from buckets and mops to vacuum cleaners and carpet cleaning machines. We are consistently updating our range by adding new and alternative products for you to browse but if you are after something not listed on our website, please contact us and we will see if it is something we can source for you. All of our products are listed at heavily discounted prices so if you have seen a cheaper price elsewhere, we will try our best to price match it but we cannot guarantee that we can match all prices.

Warranties and Guarantees

Price Matching:

All of our products are listed at heavily discounted prices but if you have seen a cheaper price elsewhere, we will try our best to price match it. We cannot guarantee that we can match all prices which will depend on our buying price. Please feel free to give us a call to check any prices you want price matched.

12 Month Return-to-Base Warranty:

All of the machines we supply are sold with a comprehensive, 12 month Return-To-Base Warranty which starts on the date that you sign for the item upon receipt of the goods. If a fault occurs with the machine within this time, then please contact us on 03300 537662 or email us through your enquiry at [email protected]. We will help to try and diagnose the problem over the phone initially but if this cannot be done then further arrangements will need to be made. Please note that we are a mail order company and only have limited facilities to bring back/collect items. The customer is responsible for all carriage charges on this warranty and any damages in transit incurred by the machine. If required the company can arrange for the faulty machine to be collected but the collection costs must be paid for in advance of collection. If the problem turns out not to be related to a machine failure (i.e. an operator misuse issue or operator damage) then the cost of repair is payable before the machine will be returned.

Got any other questions, please let us know