Mainland UK Charges
Under £100 (inc VAT)
£100 and Over (inc VAT)
|Mainland UK||£6.50 (Ex VAT)||FREE
Updated: 23rd March 2020
As you are all aware, the COVID-19 outbreak has resulted in a massive shift in our daily lives as well as our working lives. This terrible virus is spreading quickly and it has taken the lives of many, many people all across the globe and the numbers continue to grow at a rapid pace. That's why all of us at Citrus Cleaning Supplies are working hard to make sure we can keep you stocked and supplied as quickly as we can with essential cleaning and janitorial supplies to reduce the risk of spreading the virus.
Here you will find a few changes and updates to keep you aware of the ongoing situation and how it has affected us and how it will affect you.
We now working on a limited stock availability as well as revised delivery schedules. As a result, we cannot guarantee that orders will be delivered next working day and it may take an extra day or two for goods to be dispatched (providing the order is in stock).
A few of our suppliers have had to close or prioritise stock to the NHS so stock is limited and deliveries to us are few. Although we have marked a lot of products out of stock, please be aware that some items that are showing as in stock may not be anymore due to the high volume of orders we are receiving.
Any emails sent to us or through our feedback form are still being monitored as closely as possible. There may be a delay getting back to you as we are working with limited staff members but we will endeavor to answer any questions or queries you may have as quickly as possible.
We are no longer accepting deliveries to areas outside of Mainland UK as our courier companies are not able to ship through air or by sea. Longer distance deliveries to areas such as Dundee or Aberdeen may also be affected.
We thank you for your co-operation and continued support in these hard times.
- Northern Ireland - £48.00
- Isle of Man - £21.00
- Channel Islands & Scilly Isles - £30.00
- Northern Scotland (Above Glasgow region) - £18.00
- Scottish Islands - £18.00
- Scottish Highlands - £18.00
- Isle of Wight - £15.00
Returns Made Simple
If you are not completely satisfied with any part of your purchase you can return it to us using our preferred returns service Collect +. You can find your nearest Collect + business and how to use the service here.
- If you have received the wrong items or they are faulty, we will replace the items free of charge or refund your payment in full.
- If you wish to return your items to us for any other reason then we will refund any payment less our restocking fee and the cost of carriage which is charged at £5.25 per parcel.
Click here to process a return.
Our returns policy lasts for 30 days. If 30 days have elapsed since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Any customised items of clothing.
- Personal care items.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that was delivered more than 30 days ago.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted and visible on your credit card statement.
Contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected] for further assistance.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Saturday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. We are unable to offer Sunday deliveries however.
Free delivery option is not applied to weekend deliveries.
For rates and surcharges to non UK Mainland Addresses please contact us on - 03300 537662 or send us an email to [email protected]
We may send very small orders by Royal Mail Delivery. Our standard carriage charge will cover handling, administration and processing of low value orders.
Product Stock Lead Times
We strongly suggest that you contact us for estimated delivery times of each product, as we cannot guarantee stock on every product that we sell on the website.
Our warehouse facilities are limited in space so it's impossible to keep stock of every item. If you have any questions about delivery times for any product please do not hesitate to speak to one of us to provide you with a clearer understanding of how long the product will take to reach you. Please send your enquiry to our email address [email protected]
If any product is unavailable from us or our supplier we try our best to indicate this on the affected products or contact you via email of phone call to advise of any ETA's.
For areas outside of our local vicinity, we use a courier company to dispatch orders. We will endeavour to make sure any special delivery instructions or requests added to your order are passed onto our courier company. However we CANNOT guarantee that the courier company will action these instructions once the goods have left our warehouse.
We ask that you please provide a delivery address where someone will be available to receive the parcel as the courier usually requires a signature to release the package.
When processing deliveries we always add the customer's email address, which enables the courier company to contact the customer directly with delivery arrival updates, and allows the customer to change, if needed, specific details of the delivery including; change of delivery date, change of address or even allow goods to be left with a neighbour. This in turn allows the customer to dictate how the delivery process should go, but in case of unexpected problems we will help the customer out as much as we can. If unexpected problems do arise please contact our team via the contact page or email at [email protected]
Generally, any orders in stock will be dispatched within 1 to 2 working days using a next day service from our courier. Some products however are not stored in our warehouse and need to be ordered in specially once an order has been processed. This can vary from 2 - 3 working days or even a couple of working weeks if the item is built to order.
If you have specific delivery requirements please contact us before placing your order at [email protected] and we will verify lead times with our suppliers. We will always endeavour to keep to the above delivery times but once the goods have been shipped they may be subject to unforeseen delays beyond our control.
Longer Distance and Non-Mainland UK Charges
The Republic of Ireland, Northern Ireland, Scottish Islands, Highlands and other remote areas will incur additional delivery chargest. Please be aware that depending on the total weight and type of item being ordered, we may have to obtain a quotation from our courier company so the delivery charge shown in checkout may be higher in price. Because of this we recommend contacting us by email with the items you are after and the address of where the goods are being delivered to so we can give you a more accurate quote.
International Delivery Charges
International deliveries cannot be accepted through the website, due to the variable costs of weight.