Delivery

Delivery

UK Mainland delivery rates, Monday to Friday (not including bank holidays). All subject to product availability.
 
For UK delivery with order values under £60 Inc VAT are £7.20 Inc VAT (£6.00 + VAT)
 
We offer FREE UK Mainland delivery on orders of £60 (inc VAT) or more in goods value (please see checkout for any carriage costs applied).
 
We have a range of delivery times dependent on your basket value.
 
Outside UK Mainland (All prices Inc VAT) (Two working day delivery)
Northern Ireland - £48.00
Isle of Man - £21.00
Channel Islands & Scilly Isles - £30.00
Northern Scotland (Above Glasgow region) - £18.00
Scottish Islands - £18.00
Scottish Highlands - £18.00
Isle of Wight - £15.00

 

Weekend Deliveries

Saturday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. We are unable to offer Sunday deliveries however.
 
Free delivery option is not applied to weekend deliveries.
 
Delivery charges are automatically applied in checkout, once the user has registered an account with a valid UK postal Code.
 
For rates and surcharges to non UK Mainland Addresses please contact us on - 03300 537662 or send us an email to [email protected]
 
We may send very small orders by Royal Mail Delivery. Our standard carriage charge will cover handling, administration and processing of low value orders.
 

Product Stock Lead Times

We strongly suggest that you contact us for estimated delivery times of each product, as we cannot guarantee stock on every product that we sell on the website.
 
For example: one product might take 1 to 2 working days, this usually states that this product is in stock and can be dispatched straight away (terms apply) or could advise 4 to 7 working days, usually meaning that we would have to order this item in from one of our suppliers which can be turned around in a couple of days.
 
As we sell over 7000 products on the website alone it's impossible to keep stock of every item. If you have any questions about delivery times for any product please do not hesitate to speak to one of us to provide you with a clearer understanding of how long the product will take to reach you. Please send your enquiry to our email address [email protected]
 
If any product is unavailable from us or our supplier we try our best to indicate this on the affected products.
 

Delivery Requirements

We ask that you please provide a delivery address where someone will be available to receive the parcel as the courier usually requires a signature to release the package.
When processing deliveries we always add the customer's email address, which enables the courier company to contact the customer directly with delivery arrival updates, and allows the customer to change, if needed, specific details of the delivery including; change of delivery date, change of address or even allow goods to be left with a neighbour. This in turn allows the customer to dictate how the delivery process should go, but in case of unexpected problems we will help the customer out as much as we can. If unexpected problems do arise please contact our team via the contact page or email at [email protected] 
 

Delivery Times

Generally, any stock items will be dispatched within 1 to 2 working days using a next day service from our courier.  Due to the vast range of products available to us we cannot stock everything, nevertheless, our suppliers carry good stock levels and we are able to dispatch non-stock items in 2 to 5 working days, some items (where indicated under the estimated delivery section of the product information) can take up to any time between 5 to 10 working days, due to some items being handmade or being shipped from outside the UK. Should we anticipate any delays outside of 7-10 days we will contact you.
 
If you have specific delivery requirements please contact us before placing your order at [email protected] and we will verify lead times with our suppliers. We will always endeavour to keep to the above delivery times but once the goods have been shipped they may be subject to unforeseen delays beyond our control.
 

Next Working Day Delivery

Once your order is ready for dispatch (whether it's a normal stock item or an item that has to be ordered in from a specific supplier), they will be dispatched the same day on a next working day delivery service (unless it's outside UK mainland, and other mitigating circumstances).
 

International Delivery Charges

International deliveries cannot be accepted through the website, due to the variable costs of weight.